Frequently Asked Questions

How can we help?

We get lots of questions about Dollie & Me, and we love to help! We've put together these answers to some of the most common questions we receive. Hopefully you will find what you need!

If you don't find the answers you need, you can reach us here: Contact Us

Do you have a Size Chart?

How long will it take to receive my order?

All days refer to business days and exclude weekends and holidays. Orders are usually processed within 1 - 2 days. Once you receive your tracking information, you can check transit status at http://www.fedex.com. Our warehouse is in California, so some Standard/Ground shipments may require only a single additional business day to reach their destination. We use FedEx for all of our shipments, so you can check your expected in-transit time with FedEx HERE by entering our warehouse Zip Code of 90703.

• FedEx SMARTPOST* = Up to 10+ business days in-transit (not guaranteed)
• FedEx HOME DELIVERY = Up to 5 business days in-transit (not guaranteed)
• FedEx EXPRESS SAVER = 3 Business days in-transit
• FedEx 2-Day = Two Business Days in-transit
• FedEx OVERNIGHT = One business day in- transit

What's your Return Policy?

We're happy to accept returns of product purchased on Dollieme.com within 30 days of purchase. Please refer to our Return & Exchange Policies* below for more details. The first step is to request a Return Authorization, which must be included with your returned items.

Returns (with Customer Account):

If you have an account on Dollieme.com you can generate a Return Authorization by logging into your account, selecting the order you would like to return and indicating the item(s) and reason for your return. Print the Return Authorization and include it with your return.

Returns (with no Customer Account):

If you did not have an account at the time you placed your order, you can look up your order by clicking here Order Lookup. You will need your Order Number, Billing Address Last Name, and Email Address or Billing Zip Code. If you don't have this information, please contact Customer Service at 1-800-229-5192 or customercare@dollieme.com and we will assist you. Please include a copy of the Return Authorization with your return.

Exchanges

To process an exchange, just step through the returns process and at the same time place an order for the item you want. When we receive the returned item we will issue a credit to the same card that was used on the original purchase.

Damaged or Misshipments

For damaged items or products that were incorrectly shipped, please contact Customer Service at 800-229-5192 or via email customercare@dollieme.com. Please do not generate a Return Authorization.

*Policies:

We will accept returns or exchanges within 30 days of purchase. Return shipping and handling fees are not covered unless it has been determined that there was an error on our part. If you find that your item is damaged or has been incorrectly shipped, please contact Customer Service to proceed with your return. We are not able to accept returns on items that have been washed, worn or altered. We are only able to accept returns for items that are purchased on Dollieme.com. Please note that we may refuse a return if fraud of abuse is suspected. When packaging your item for a return, please include your Return Authorization in the carton so that we may process your item as quickly as possible once received. You can ship the item to us via your choice of carrier to 805 Estelle Drive Suite 101 Lancaster, PA 17601. Please allow 7-10 business days for us to process your return and refund.

How do I modify or cancel my order, if I've already hit the submit button?

Once you've clicked on Submit in Checkout it is virtually impossible to cancel your order, because it gets placed into an automated order processing queue. Please refer to our Return Policy for options.

How can I track my order?

We ship all of our orders via FedEx, so if you've received a Shipment Confirmation you can enter the Tracking Number at http://www.FedEx.com. If you have not received a Shipping Confirmation Email, you can log in to your account on our website and click "My Orders" for the current status.

What if I didn't receive an Order Confirmation email?

First, please check your email "Junk" folder (we'd hate to think we ended up there, but sometimes it happens!). If you do not see an email there, you can always log into your account and check your order status. Finally, you can email us at customercare@dollieme.com and we can help you out!

Do you have a catalog?